Support wait times made finding answers tough
I found it fairly difficult to get the help I needed when I contacted support. While the initial sign-up and software access went okay, when I had questions about the database features, I struggled to find relevant information quickly. The telephonic support service was polite but took a while to connect me with someone knowledgeable. When I finally got through, the responses were sometimes vague or didn't fully address my queries. This made troubleshooting more time-consuming than expected. The online training was somewhat helpful, though not detailed enough for some of the more complex functions. However, I will say that once issues were communicated, the support staff did try to assist promptly. Unfortunately, the overall experience left me wanting a more efficient way to access clear documentation or quicker responses. In the end, while the support did the job, it wasn't as easy as it could have been to get the information required to use the software fully. I hope improvements are made so future users have an easier time.