Support wait times left me doubtful about future help
Though the telephonic support was polite, the wait times were noticeably long and a bit frustrating. When I first needed assistance with the dialer tool, getting through to a live person took much longer than I would have liked. The database feature itself seemed fine once I managed to get basic instructions, but the lack of timely support made the experience less smooth. Automatic updates happened as expected, causing no issues on my end, which was one positive aspect. However, the onboarding flow felt somewhat disorganized and unclear, so I required help more than once in the early stages. The invoicing and payment procedure was straightforward enough, and I had no trouble in that area. In balance, while the software itself has potential and some well-functioning parts, I find myself hesitant about needing help again soon. The support system's delays could become a bigger issue if further help is required frequently. I can say that the process to sign up ran without trouble, but the value of that is diminished if support access is less than ideal. So overall, I would say the quality of support is an area that definitely needs work before I could rely on it confidently next time.