Support wait times dragged while sign-up went okay
When I first decided to check out the software, I honestly thought the sign-up process would be more streamlined. It wasn’t bad initially — submitting details and getting invoices appeared straightforward and quick. But then, I ran into a loop of waiting: I kept calling support to understand how the dialer and database features would actually work. Each call placed me on hold for quite a while, and when I finally got through, I had to repeat my questions because the staff didn’t seem prepared with answers. It felt tiring and repetitive, wasting more time than progressing with the onboarding. Training was also less detailed than I expected, leaving me feeling mostly on my own to figure things out. So while the initial steps were okay, the overall experience was frustrating because of the waiting and lack of clear communication. I had hoped for better then I actually received.