The telephonic support provided during my use of the WFHI software was generally helpful, but it too

The telephonic support provided during my use of the WFHI software was generally helpful, but it too

The telephonic support provided during my use of the WFHI software was generally helpful, but it took longer than I had anticipated to get through to a representative. I had prepared some questions based on the training modules and was hoping for quick answers. When I called, the waiting time pushed my expectations down, although once connected, the communication was clear and pleasant. Most of the time, the replies addressed my concerns well enough even if the initial wait was frustrating. The priority assistance for urgent issues seemed effective when I eventually accessed it, but that moment of delay stood out. My experience with support matched the general overview I had read before signing up, though I might have expected a bit more responsiveness initially. The software updates also tended to be automatic, so I didn’t need assistance for those. Overall, while the wait was longer than ideal, the quality of support was reassuring, helping me proceed with the remote workflows. I’ll continue using the software and hope support improves slightly with time.