Support wait plus baar-baar batana phir bhi no help
Maine software ko access kiya tha aur first steps to decent lage, lekin jab support ko call kiya toh expectations defend nahi ho paayi. Sabse pehle, waiting time zyada tha; phone par lagta tha main line me pend kar raha hoon bina kisi update ke. Jab finally support se baat hui, toh mujhe apni problem baar-baar repeat karni padi, matlab har agent ko starting se batana padta jo frustrate karne wala tha. Questions repeat hone lage ki already maine kya bataaya hai, aur zyada clear solution nahi mila. Ye baat samajhna thodi difficult thi ki automatic updates kab activate hoti hain lekin support se confirm karwana tha. Jab solutions dene ki koshish ki gayi, toh wo responses itne tailored nahi the jo mere specific case ke liye useful ho sake. Invoicing aur payment process samajhne me thodi der lagi, aur support ko samjhane ki bhi patience lag gayi. Ye experience toh definitely disappointment tha, kyunki main expect karta tha ki training aur onboarding ke baad bhi jab support chahiye tab wo prompt aur efficient ho. Par wait zyada hua, repeat karna pada, aur solution tab bhi adhura chhoda gaya. Verdict simple hai: support experience mere liye poor raha, frustrated lagta hai jab problem clear nahi hoti.