Support waise nahin tha jaise expect kiya tha
Maine pehle socha tha ki support team bahut prompt aur helpful hogi, lekin real experience mein kaafi disappointment hua. Jab mai kisi problem ke saath contact karti to unka response ya toh bahut late aata ya phir wo mere issue ko properly samajh nahi pate. Mainne kahin bhi discuss kiya tha ki main ek seamless experience chahti hoon jahan technical support jaldi aur efficiently kaam kare, especially setup stage mein, par actual mein mujhe har baar baar react karna padta tha. Thoda aur restrictive tha wo log ke communication style mein, matlab kuch queries ke jawab milna mushkil tha. Positive point ye hai ke calling tools apne kaam ache se karte hain, aur software updates ke baad major glitches nahi aaye. Lekin overall agar mujhse poocha jaye ki kya main dobara ye service leungi to jawab hai shayad nahi. Training sessions mere liye adhura lage, jyada explanation chahiye tha. Invoicing process theek-thaak tha, kam se kam payment mein koi confusion nahi hua. Support ke wajah se meri jo expectation thi wo pura nahi hua, aur main thoda hesitate rahoongi is service ke saath future mein deal karne ko.