Support waise hi tha jaise maine socha tha
Software lete waqt mera expectation tha ki support theek-thaak rahega, aur waise hi mila. Jab main call karti thi, toh zyada der tak wait nahi karna padta tha, jo achhi baat thi. Lekin kabhi-kabhi queries par jo jawab mile, woh thode generic lagte the, matlab exact problem pe zyada focus nahi tha. Onboarding ke dauraan training sessions mein jo cheezein sikhayi gayi, vo kaafi useful thi, par jab aage badhne laga dashboard aur dialer use karna start kiya, toh kuch technical doubts aaye jo har baar ki tarah explain nahi kiye gaye the jitna main soch rahi thi. Support wale log generally polite the, par kabhi-kabhi lagta tha ki wo standard answer dekar kaam khatam karna chahte hain. Overall, support experience itna accha nahi tha jitna main expect karti thi, lekin bilkul bura bhi nahi tha. Maine software use karte waqt jo madad chahiye thi, wo mostly mil gayi, bas thodi aur clarity chahiye thi kuch features ke baare mein.