Support waali baat samajh nahi aayi
Jab maine pehle WFHI ka software try kiya, toh mujhe laga ki unka support system bhi meri purani service jaisa hoga jo main use karti thi. Par yeh bilkul alag nikla. Jo pehle mujhe turant replies milte the, yahan pe baar baar wait karna padta tha aur kai baar lagta tha ki kisi ne meri baat samjhi nahi. Training ka flow accha tha lekin jitna maine socha tha, utna help support se nahi mila. Jo log previous software ke saath kaam kar chuke hain, unko yahan thoda adjust karna padega because itna smooth support experience yahan nahi tha. Haan, dialer tool achha tha, call quality thik thi, lekin jab issue hua toh response time itna lamba tha ki frustration badh jata tha. Har baar mujhe lagta tha ki main apni baat ko repeat kar rahi hoon aur kahin ghumo phir ke wahi point par aate hain. Final mein yeh experience kuch khaas pasand nahi aaya lekin software ke kuch features theek the, par support ne poore process ko kaafi complicate kar diya tha.