Support waale liye sahi, par sabke liye nahi
Maine pehle socha tha ki support toh bahut tez milega jab maine WFHI ka software liya. Pehle din se hi problem aayi jab onboarding flow thoda confusing tha. Jab mene call kiya support ko, toh kisi baat par thoda waqt laga samajhne mein, par baad mein unhone achha jawab diya, ye baat toh main maan rahi hoon. Lekin, delay hua aur mujhe lagta tha har ek cheez jaldi solve hogi, wo nahi hua. Phone pe baat karte waqt bhi kabhi-kabhi lagta tha ki woh meri baat ko dhang se samajh nahi rahe. Software ki updates ke baare mein bhi clarity nahi thi initially, usme thoda improvement ho sakta hai. Overall experience mujhe aisa laga ki agar kisi ko slow support pasand ho, toh shayad theek rahega, par jo fast aur clear communication chahte hain, unke liye ye zyada accha nahi hoga. Training sessions bhi thode rushed lage mujhe, jaise ki bas jaldi se kaam nipta diya ja raha ho. Agar training thodi detailed hoti, toh shayad onboarding mein thodi madad milti. Mujhe lagta hai ki software aur tools acche hain, par communication aur support ko improve karna hoga tabhi ye sabke liye suit karega. Phir bhi, agar aap patience rakhte hain aur slow pace tolerable hai, toh ye software use kar sakte hain. Meri taraf se patience rakhne walon ke liye thoda positive feedback hai, lekin mere liye thoda disappointing experience raha.