Support visibility was mixed
I found looking for help to be a bit frustrating overall, though not completely without merit. The resources for support were available but scattered in places that were not immediately obvious. At times I had to search through online guides and community boards before finding something useful. The telephonic support, when eventually reached, was polite and at least partially helpful, so that aspect was okay. However, the response times could be long, especially for technical questions related to the dialer integration with other tools. The onboarding flow felt under-documented, which complicated getting started on some features. On the other hand, once I understood the database setup and how automatic updates worked, I didn’t need to call support as much. So, the rough path at first was matched by decent ongoing assistance if you could get through to it. Still, I expected easier access to support materials for a paid service.