support verdict: pretty good overall
I’ve had a few calls with the support team over the past month and honestly, by the end of it all, I felt pretty confident using the software on my own. The telephonic support felt easy to reach and the people on the line explained things without sounding too scripted or rushed. Communication was casual but clear, which made sorting out problems less stressful. The priority assistance definitely helped when I had a complex issue with the dialer feature that needed quick attention. The training videos and walkthroughs they offer also came in handy, especially since I could pause and replay them, fitting training around my hours. I did notice some delays in ticket responses on certain days, but overall the experience felt supportive enough to get me comfortable with the tools. I think they do a decent job at keeping clients engaged until we’re set up to work independently with their platform.