Support verdict: adequate, with some waiting
My experience with WFHI’s support was a mix of positives and negatives. When I reached out by phone, sometimes I got through quickly and the person on the line seemed knowledgeable and tried to be helpful. Other times, I was placed on hold or had to explain my issue more than once, which felt repetitive. The automatic updates often proceeded without issue, and these rarely required assistance. Occasionally, I encountered minor glitches in the call dialer tool that needed intervention, and the support team helped resolve them after some wait. The communication was generally polite but not always prompt. Regarding invoicing, the process was straightforward with clear emails, which I appreciated. My overall impression is that while the system works in many respects, the support experience could be more consistent and less time-consuming. It neither frustrated me enough to stop using the platform nor impressed me to a great degree. In conclusion, the support is adequate but with room for smoother communication and faster responses.