Support usually reliable, but one glitch stood out
Day to day, the telephonic support and communication were generally helpful and responsive, which I appreciated particularly as I was getting accustomed to the software. Most of the time, I felt like I could get clear answers without having to wait extensively, and the updates to the platform happened seamlessly without interrupting my workflow. However, I did notice that on one occasion, the calling tool behaved strangely for a whole day, disconnecting randomly and requiring me to restart repeatedly. When I brought this up with support, they took a bit longer than usual to respond and resolve the issue, which was frustrating. Despite that hiccup, their willingness to assist thoroughly once connected was reassuring. Invoicing and payment had no issues at all, which helped maintain smooth usage. Overall, the support experience leaned more positive, even though the one day with the glitch was a clear down point that was hard to overlook while it was happening.