Support usually lagged and didn't always help much
I've been using the software regularly for a few weeks now, and honestly, the support experience has been frustrating at times. On several occasions, I found that my issues weren't resolved quickly, forcing me to follow up multiple times. While the automated guidance sometimes directed me correctly, it didn't always help with more specific problems. The telephonic support was inconsistent; sometimes I got helpful suggestions, but other times I felt like I was being passed around without real assistance. Over time, the database updates didn't seem to reflect immediately, which hindered my workflow. The invoicing process technically worked fine, but clarifications took longer than expected. Overall, it sort of did the job, but not reliably enough to recommend confidently. I think it might improve with more stable support, but as of now, I'd tell a friend it’s a bit hit-or-miss and might be frustrating unless you have patience to deal with these delays.