Support usually fit my hours, but some misses too
I found the telephonic support quite responsive during my usual working hours which was a relief, as I often work at odd times. The priority assistance feels like it accommodates different schedules well, so when I faced issues with the dialer or database syncing, help was available without much delay. On the downside, there were rare moments when I had to wait longer than expected, especially outside peak hours. Sometimes the automatic updates rolled out just when I was actively using the software, which momentarily interrupted my workflow and required a quick restart. But overall, the support matched my hours fairly well, and I appreciated that balance of quick help mostly when needed. It makes using the system less stressful knowing someone can assist in a timely manner, even if it’s not perfectly aligned every time. I just hope the update timing can be a bit improved alongside the helpful communication.