Support useful for straightforward questions but not for complex needs
My experience with telephonic support and communication with WFHI was mixed. On one hand, the team was responsive when I needed assistance with basic questions about the database feature and invoicing processes. This gave me some confidence that I could rely on help if straightforward issues arose. However, when I encountered more complex concerns related to the dialer settings and integration with my existing workflow, I felt that the support provided was less effective. The explanations were sometimes hard to follow, and I was left uncertain about whether the solutions offered would fully resolve my challenges. Because of this, I would recommend WFHI's support primarily to users who are comfortable with their software setup and need occasional clarifications rather than those who require thorough troubleshooting or detailed guidance. The automatic updates worked well and did not add to the complexity, which helped. Sign-up and invoicing procedures were clear and easy to complete. Overall, if you prefer a mostly self-sufficient approach with access to help for simple questions, this system would suit you. But if you expect a lot of ongoing, in-depth support, you might find it somewhat lacking.