Support ultimately resolved most issues
Throughout my experience with WFHI, the support and communication were quite consistent, although I had to handle a fair amount on my own at times. The telephonic support team was available and generally professional, but I often found myself searching through FAQs or re-watching training content before reaching out. In some cases, quick resolution depended on calling rather than relying only on written instructions, which was good in the end. Despite the somewhat limited hand-holding, the outcome was positive: by piecing together the information and support, I was able to use the calling tools and manage the database efficiently. Training materials provided a good foundation, but the way updates rolled out occasionally required extra self-help. Overall, while I had to do some figuring out independently, I was able to achieve what I needed with WFHI’s help and communication.