Support ultimately resolved issues with decent patience
My experience with the telephonic support was a bit of a mixed bag overall. At times, I found myself repeating the same information because the advisors didn’t seem to have the full context from previous calls, which was frustrating. Waiting on hold wasn’t too long but felt a bit tedious when coupled with repeated explanations. On the other hand, the support staff were generally patient and thorough when they were able to assist. I’m still a bit unsure if the delay was systemic or just me catching them on a busy day, but I did get my main issues resolved by the end, which is positive. The software updates and billing steps kept working smoothly in the meantime, which reduced pressure on the support channels. Overall, while the communication could have been more efficient, I’m satisfied I got answers and solutions eventually. Of course, a little less repetition and more immediate understanding on calls would be ideal going forward.