Support uchit nahi chala, response slow hi raha
Support system bilkul bhi pasand nahi aaya. Roz ke istemal mein issues baar baar aaye. Jab bhi dialer ya calling tools mein koi problem hoti, toh response time itna slow tha ki kaam ruk jata. Kabhi kabhi toh support se baat karna hi mushkil ho jata kyunki phone uthaya nahi jata tha. Day to day queries mein wo help nahi kar paaye, jisse kaafi frustration hui. Training se kuch basic samajh toh aayi thi, par jab actual usage mein issue aaya toh support unhelpful lagta raha. Database feature ka integration thik-thak tha par usme bhi update mein thoda delay dekha. Sign-up aur payment process mein kai baar confusion hua, especially invoice receive karne mein dikkat hui. Invoicing process itna simple nahi tha aur automatic updates kaafi baar interruptions laaye. Customer care ne ek baar billing issue ko properly address kiya, woh acha laga. Lekin overall support ke bina platform ka effective use hona mushkil tha mere liye. Mujhe laga ki agar roz kaam mein bhi reliable support mile, toh main thoda zyada comfortable feel karta. Abhi lagta hai ki communication or support ko improve karne ki zarurat hai.