Support tried to help but could be clearer on some points
The telephonic support was reachable and generally polite, but sometimes I felt like the explanations were half-baked. For instance, when I called to understand how the dialer integrates with the database, the first support person gave me a very technical explanation that I struggled to follow. Later, a different support agent explained it better, but by then I had to call back multiple times which was annoying. Also, the automatic updates sometimes caused changes in the dashboard without prior notice, and when asked, the support team gave excuses but couldn't clearly explain why those changes happened or how to revert them. That left me feeling unsure about relying on the software for critical tasks. However, the training materials that came with the onboarding, while a bit basic, were fairly clear and helped me understand the calling tools better. Overall, support was helpful and did respond relatively quickly, but it would be great if they provided clearer, more consistent communication to avoid confusion. This back and forth really highlighted the need for clearer instructions upfront in my opinion.