Support tried hard but fixing issues took effort
My experience with WFHI's support during technical issues was mixed but ultimately productive. When something went wrong with the dialer syncing to the database, I had to contact support multiple times. Each time, they were patient and communicative but resolving the problem took a few days instead of being instantaneous. The communication helped me stay informed, which was good, but it required consistent follow-ups from my side. On the positive side, their telephonic support did manage to troubleshoot most issues, and updates seemed to fix some bugs over time. The invoicing and sign-up processes went smoothly, so there was less friction there. Overall, the support team did their job, but getting issues completely sorted was not effortless. It felt like investing my own energy to keep things moving was necessary, which is fine for some but might be frustrating for others.