Support tried but the process was quite time-consuming
So, I ran into a few issues with WFHI's platform during the first week of using the dialer. I contacted support and honestly, they were helpful enough when it came to explaining what went wrong. The communication was clear and polite, and they made an effort to walk me through the fixes over the phone. However, it took a fair bit of back and forth to get things sorted which was a bit tiring. I felt like I was repeating steps and clarifying things multiple times. The priority assistance was faster than regular support, though, which I appreciated, but still, the resolution wasn't instant and required my active follow-up a couple of times. Overall, I think the support team did their best given the hiccups, but I had to be patient and persistent for things to work smoothly. Next time, if the sequence of troubleshooting steps was shared in advance, that might save time. So yes, I’d call it a positive experience but with a notable effort from my side too.