Support tried but communication was hit-and-miss
Handling issues through support was a mixed bag for me. When things went wrong with the dialer, I called the telephonic support hoping to get quick fixes, but often the responses were delayed. Some of the waiting time made me unsure whether my problem was understood fully. That said, once connected, the support person was patient and helpful, which was the one part I really appreciated. However, the follow-up on tickets or queries was inconsistent, leading me to check back again more than I would like. I wasn’t confident that the support team had direct access or control over all issues, especially the automatic updates that sometimes caused new problems. The communication felt a bit fragmented, which added to my frustration. Despite all this, I have to acknowledge that when help was finally available, it was professional and polite. Still, I’m hesitant about relying fully on support if complex problems occur, as the process to reach solutions felt uncertain to me.