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Support took way too long to respond over multiple days

1 out of 51 of 5Unverified experienceSupport and communication

Support took way too long to respond over multiple days

I was really hoping WorkFromHomeIndia’s support system would help me sort out the issues I faced with the calling tools and dialer after the initial setup, but to be honest, it was a frustrating experience overall. After the first few times using the dialer, it started crashing frequently, causing me to lose calls and data. I tried reaching out to the telephonic support multiple times over several days and each time, the wait was long, and the responses were slow or incomplete. Instead of quickly fixing my problems, the process dragged on and I ended up spending way more time troubleshooting than I wanted. The database feature did not sync properly with my workflow either, making data retrieval complicated. Even though the software claims to have automatic updates, I noticed these did not fix any of my issues. Because of the lag in support and persistent glitches, I did not feel the service was reliable day to day. The billing and payment process was alright, but it couldn’t compensate for the lack of timely help and poor software behavior. If your team could improve responsiveness and fix bugs faster, that would make a big difference.

Kirti ChakrabortyMadhya Pradesh, IndiaExperience: Published:
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The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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