Support took way too long to clear up issues
I expected support to help me get through the setup faster but mostly I was figuring things out on my own. It was okay that the telephonic support was available, though waiting on the line was frustrating and calls weren’t always convenient. I spent quite some time troubleshooting the dialer and database features that weren’t behaving the way I thought they should. The knowledge base was sparse, so when communication lagged, I was stuck for hours trying to figure out the steps to finish onboarding. Billing questions also took way longer than I anticipated. The one good thing was that eventually the support reps were courteous over the phone. Still, I wish the overall experience had been less time-intensive and more straightforward from the start.