Support took way too long compared to others
My overall impression of the telephonic support was disappointing mainly because of how slow their response was compared to services I have used before. I reached out for help multiple times when I was stuck with the dialer setup and database queries, but the hold times and callbacks took too long. The communication was straightforward but lacked the immediacy and efficiency I expected. On the plus side, once connected, the staff were courteous and knew their system well, which helped. However, waiting for that moment was frustrating and definitely slowed down my workflow. The updates to the software were automatic and generally helpful, but that did not offset the fundamental support delay. Payment and invoicing were clear and worked okay, so not all aspects were poor. Still, the biggest letdown was how much time I wasted waiting to get answers that I needed promptly. Compared to previous providers, where support is faster and more responsive, this was a step back.