Support took way more effort than I expected
So, I was hoping the telephonic support would be quick and helpful because usually, you just want a straightforward answer or a fix, right? But it honestly felt like I had to explain my problem several times before anyone really understood what was going on. The communication wasn't as smooth as I expected, and sometimes the advice didn't really match the issue I was describing, which made me more confused. I wanted to get to grips with the dialer tool, but after several calls with support, the issue stayed unresolved. It took a lot more effort from my side just to get basic guidance, and that was frustrating. I guess I expected a bit more proactive and clear assistance, especially since the onboarding mentioned good support. At this point, I'm not sure if the software or support system is the stronger point here.