Support took way longer than I thought it would
So I was expecting pretty quick responses from support when I first signed up, but instead I got stuck in a loop of repeating the same issues over and over. It felt like I was explaining my problem to different people each time who didn’t quite catch what I was saying. The waiting time on calls was longer than I thought too, which was frustrating when I was trying to set up the dialer quickly. At one point I was on hold for more than half an hour, which really tested my patience. I know sometimes delays happen, but this was beyond what I assumed normal would be. It was almost like they were understaffed or just not properly organized behind the scenes. I will say the staff were polite and did eventually resolve my issues, albeit after many back-and-forths. Honestly, the experience made me question if I should have expected more from their communication support. If they improve this part, it’d be a much smoother ride.