Support took way longer than I'm used to
Compared to other platforms I've tried, the support and communication here felt slower than I expected, which was a little disappointing. From what I have seen so far, responses could often take a day or more, unlike previous services where live chat or quick callbacks happened promptly. I’m still not sure if the issue lies with their resources or procedure, but the delays made me hesitate to reach out for every question. On a positive note, when they eventually did respond, the information was usually clear enough to help me move forward. However, the overall experience left me uncertain about relying on them during more urgent instances. I also found the telephonic support session less straightforward than before; the response sometimes felt generic instead of tailored. I guess my expectations were high based on past experiences, so I’m considering whether this level aligns with my needs, especially considering the time it took.