Support took way longer than I expected
Honestly, I found the telephonic support hours didn’t quite fit with when I was working. At times, I wanted to ask questions during my work hours, but the support line was either busy or closed. This meant I had to wait longer than I expected to get clarifications about how the dialer and database features worked together. The responses were okay, but because of the mismatch in timing, it felt a bit frustrating. I kept going back in my mind to whether they might have extended support hours or more flexible timings. I understand not everything can be perfect, but since my schedule shifts, this mattered a lot. There was one moment when they helped me solve a software bug reasonably quickly during their operational hours, so I can’t say support was all bad. Yet, the delay in getting through was a clear downside. I guess it just boils down to the fact that their support system doesn’t fully match what I need at my working hours, which made me hesitate on relying on it for urgent help. At least the software itself is usable, just the communication part doesn’t fit so well with my time.