Support took way longer than expected to respond
The biggest issue for me was the long wait times and repeated steps during support calls. When I reached out for help regarding the dialer and database integration, I was expecting quick assistance. Unfortunately, I often had to explain the same problem multiple times as calls were transferred between agents. The delays before being connected ranged from several minutes to almost half an hour on occasion. This kind of waiting made it difficult to get timely solutions and affected my workflow negatively. While the support staff were polite and willing to help when they did respond, the overall experience was frustrating due to the drawn-out process. I did appreciate that invoices and payment procedures were clear and efficient, and automatic software updates happened seamlessly without disruption. Still, the lengthy support interactions overshadowed these positives for me, leaving me somewhat disappointed. I hope they address these delays soon, as it’s a critical part of the customer experience.