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WFHI review

Support took waaayy too long to sort stuff

2 out of 52 of 5Verified purchaseSupport and communication

Support took waaayy too long to sort stuff

I’ve gotta say, the whole support thing was kinda a pain because of how long it dragged out. First, I waited on hold for a while before actually getting to speak with someone who understood my issue, which was annoying. Then, once I explained the problem, they asked me the same questions like three times, so it felt like a loop that wasn't going anywhere fast. Even after that, each follow-up call left me waiting again and I wasn’t getting any new info most of the time. It was almost like the system was designed to keep me on standby. The good part though was when the issue was finally resolved, the fix worked fine and I didn’t have to call back. But honestly, the back-and-forth and waiting made me feel like it wasn’t worth the trouble. I guess for simple things the support might be okay but for more complex or urgent matters, you really need to keep your patience or use other workarounds. Their dialing tools worked well enough during my calls, so at least I could count on that part being reliable while waiting on those calls. Overall, the time drain was the worst part.

Kunal KrishnanChhattisgarh, IndiaExperience: Published:
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