Support took too long to get started
I found the support process slow and inefficient. It took too much time before I was able to get substantive help to start using the software properly. The explanations provided were minimal and often unclear. I had to rely largely on trial and error for important features like the dialer and database. There were delays in response and no proactive guidance from support. Automatic updates were functional but did not make up for the initial difficulty. The invoicing and payment systems worked without any issue, but that did not compensate for the sluggish start. Overall, the experience was frustrating because the onboarding and setup phase took much longer than expected. I do not think the support setup helped accelerate the process. It was a straightforward but slow journey to get usable operations going, which dampened my early enthusiasm for the product.