Support took too long to get me started, really missed early help
I signed up and expected to start using the software quickly but the support communication really slowed me down. When I needed assistance to set up the calling tools and understand the database feature, the telephonic support took several days to respond fully. I was hoping for more immediate guidance since the training material wasn’t completely straightforward for a first-timer. Instead, I found myself waiting and trying to figure out things alone, which was frustrating. Eventually, I got to a point where I could use the software decently but the delay in support made the whole process more stressful than it needed to be. It seemed like the software had potential but the gap in communication at the start stopped me from moving faster. Maybe if the team had been more proactive, I wouldn’t have felt so stuck for so long. The thing missing for me was that early assistance that gets you over the initial hitch. Without that, the whole experience was slowed down unnecessarily and felt less straightforward than it could have.