Support took too long to get me started
I must be clear in my verdict about WFHI's support—unfortunately, it took far too long to get going after my initial sign-up. From the outset, it seemed promising, but the onboarding assistance was delayed, and there was a lack of prompt follow-up to my queries. Every time I reached out, the process to get clear instructions or walk-throughs felt disjointed and bureaucratic. It took multiple calls and several days before I could understand how to use the software effectively. The training resources were there but did not compensate for the slow personal support. I expected a much more efficient onboarding experience since the billing and payment process was clearly outlined. Ultimately, the delay affected my ability to use the platform confidently from early on. I hope they address these issues because efficient support is crucial for anyone trying to integrate this into their remote workflow.