Support took too long to get going, overall not impressed
My experience with the support and communication side of WFHI started off quite slowly and that made a poor first impression. It was difficult to establish clear contact during the first few days of onboarding, and some of the responses were delayed considerably. I appreciate that once connected, the support representatives were polite and tried to assist within capacity. On the other hand, the waiting time to solve issues related to the dialer and database setup frustrated me, as it delayed the entire process. The automatic updates worked fine and did not cause disruption, though that was one of the few smooth parts in the journey. While signing up and managing payment invoices went as expected, the prolonged support lag overshadowed these positives and affected my confidence. Communication felt uneven, and in a business setting, timely response is critical, something that was evidently lacking. I weigh both the efforts made by support personnel and the delays in response and must honestly say that the experience was generally disappointing. The software potential is decent, but slow support undermined my usage significantly. I would advise potential users to consider this crucial point before committing.