Support took too long to fix the issue
I was hoping the support would sort out my software problem quickly, but it honestly took way longer than I expected. I called because the dialer wasn't syncing properly with the database, and even after the first explanation, things didn’t get sorted immediately. I had to keep calling back and explaining the same issue repeatedly. It felt like they didn’t really get what was going wrong quickly. Eventually, yeah, they got the problem fixed, and the updates rolled in without hassle, but the whole process felt really slow and a bit frustrating at times. I mean, I was chatting with my friend about it and asked if a quick resolution could be expected — not really in this case. The delay kind of overshadowed the otherwise decent training and software setup experience for me.