Support Took Too Long to Explain Things
Honestly, I found the communication from support a bit frustrating. It took much longer than I expected to get clear explanations about how the calling tools work. Each time I reached out, I ended up repeating what I wanted to know because the first responses weren’t detailed enough. While I can say that eventually they did provide basic help, the overall process felt tedious and slow. The terminology in the dashboard and database wasn’t very intuitive without guidance, and the delay in understanding the software's capabilities meant I lost valuable time. It's like I was stuck trying to figure out the training content after sign-up without enough clarity. I had hoped the priority assistance would be more responsive but found that wasn't the case. I’m weary of having to explain the same problems repeatedly when signing up for services like this. I expected better clarity upfront, but it seems like that's still a work in progress.