support took too long to connect but was useful
I needed some help recently figuring out a detail in the database feature, and honestly it wasn’t easy to get through to support quickly. The hold time was longer than I expected, which was a little frustrating when you want to resolve something fast. Once I was able to speak with someone, the communication was clear and they answered my questions directly, which I appreciated. The explanations were on point and helped me understand how to better use the calling tools alongside the software database. Overall, the support experience was a mixed bag: slow to start but effective in the end. I think if they could shorten the wait times it would significantly improve the user experience because the quality of help is good. The automatic update feature doesn’t interfere with support availability either, which is nice. Invoices and payments followed the usual process and didn’t require extra assistance. So while it’s not perfect, the support staff do know their stuff, and once connected, are good at resolving issues. Hopefully, the response time improves soon because every minute waiting feels long when you’re trying to sort out things for work.