Support took too long to clarify label issues
You really need to revisit how your support team handles queries about the interface. When I first started using the software, several labels and options were confusing and didn’t seem to correspond to what they actually did. I reached out to your telephonic support, but it took quite some time before I got a clear explanation. I appreciate that the person I spoke to was polite and tried to help, but the waiting period and the unclear instructions were frustrating. Once things were explained properly, the calling tools worked well enough and the database made some parts of my workflow easier. However, your onboarding steps could be more user-friendly with clearer terminology—that would save users like me a lot of initial confusion. The invoicing and payment systems were straightforward, which was a relief. Together, these parts are good, but the slow and unclear communication on support really affected my experience negatively, making it a mix of good and frustrating moments overall.