Support took too long, still waiting to fully start
I had quite a tough time getting started with the software because of the delays in support communication. Initially, I expected quicker responses and more straightforward instructions, but that wasn't really the case. It took several back-and-forth calls to finally get my account set up properly. The onboarding seemed disorganized, and the telephonic support was often unavailable or slow to answer, which made me feel a bit frustrated. Despite this, when I did get through to someone, they were somewhat helpful and tried to guide me step-by-step, though it felt like they were reading from a script rather than understanding my specific issues. Eventually, I managed to start using the database and calling tools, but that early delay meant I lost a lot of time. Overall, I wish the communication had been smoother because while the platform itself looks fine, the experience of getting going was far from ideal for me.