Support took too long initially, but now it’s better
When I first started using the support services, it felt like a bit of a wait before I could really get going, which was somewhat disappointing. I had expected a quicker onboarding through phone and telephonic sessions, but it seemed like it took a few rounds of calls to actually understand everything fully. That said, once the initial delays were past, the communication improved and became much more responsive. The staff I interacted with were knowledgeable and guided me well through subsequent hurdles. What seemed to be missing at the start was a streamlined introduction, maybe some basic walkthroughs ahead of the full training. The database feature also took a little while for me to adjust to, though it ultimately aided me in keeping track of my remote workflows better than I expected. Payment and invoicing were quite hassle-free, which was a relief after the slower start with support. The dialer tool itself worked smoothly once I learned to use it properly. Overall, the delay at the beginning was noticeable but didn’t ruin the whole experience. It just could have been a bit faster to get me completely settled in from day one.