Support took too long despite some correct info
I had to reach out to telephonic support when I encountered issues with the calling tools and dialer not syncing properly with the database. The support team eventually provided correct information, which was helpful, but the response time was slower than what I would have preferred. Because of the delay, I am hesitant about whether I would rely on this support service again if I face problems in the future. The automatic updates, which I hoped would be helpful, actually seemed to cause some confusion rather than clarity. Still, I acknowledge that the billing and payment processes worked as expected and were easy to handle. My small reservation is about the timeliness of the help available when needed for software glitches. If they improve support response times, I could consider continuing to use the software, but currently, I am frustrated with the lag in communication.