Support took too long but eventually addressed issues
The support team took a lot longer than I expected to handle the problems I faced, which was inconvenient. When things went wrong, such as some features not working properly or issues with my account setup, I had to wait over the phone multiple times before getting through to someone. Despite the delay, when help came, it was effective enough to get my workflow back on track. I appreciated that the communication was clear and practical during those calls, explaining what was being done to resolve the issues. The overall experience was not smooth due to time lost waiting, but I can acknowledge the team did their job eventually. The training helped me understand how to use the dialer and database features better before I even reached out for support. Automatic updates didn’t cause any noticeable problems during this time, which was good. In conclusion, if support could be quicker, the service would feel a lot more reliable for running remote workflows.