Support took too long and repeated steps unnecessarily
I found that when I reached out to telephonic support, there was a lot of waiting involved before I could get help. The person I spoke with asked me to repeat the same basic information multiple times instead of just looking up my account details quickly. This made the whole process frustrating, especially since I was eager to resolve an issue with the calling tool. On the other hand, once the support agent understood my problem, they did provide clear instructions to fix it, which I appreciated. However, the repeated back-and-forth and waiting on hold meant the experience felt inefficient. While the main problem was eventually solved, I expected communication to be more streamlined and less repetitive so that quick resolutions can actually happen. It worked but only after more effort than it should have taken if the support process was better structured and less time-consuming.