Support took too long and left me confused
When I started using WFHI, I was hopeful that the support team would guide me smoothly through setup and onboarding, but honestly, that was not the case. The explanations given over the phone were often unclear and sometimes contradictory, which made me spend extra time trying to figure out what to do next. I kept waiting for call-backs and promised support sessions that never quite happened on time. The lack of clear steps made me question if I was missing something important. Even after multiple calls, the answers felt vague and I wasn’t confident about the proper use of the calling tools or how the database should integrate with my workflow. I also struggled to understand how the automatic updates worked; the instructions given didn’t match the software behavior exactly. This lack of clarity made the whole process frustrating and longer than necessary. I realize WFHI isn’t responsible for my results, but better communication on support would have been helpful. From my side, I found myself unsure and hesitant throughout onboarding just because I didn't have a clear guide. It’s disappointing because I was eager to start working efficiently but spent too much time just trying to get instructions right.