Support took time to kick in but ended well
Getting started with the software took longer than I initially expected, especially because some key features were not fully explained at first in the onboarding phase. I tried the dialer tool and database integration on my own but eventually had to contact telephonic support for help. The response times were sometimes slow during the early queries, which was frustrating when trying to meet deadlines. That said, once I got more detailed guidance from support, things improved significantly and I felt much more confident using all the features. The automatic updates also helped smooth over issues without requiring extra manual effort. The sign-up and payment process was straightforward, and invoices came promptly every month without hassle. While I would have appreciated quicker and more proactive assistance at the start, I can say that the overall support quality was good once the team engaged properly. So despite the slow start, I now find the whole package quite robust and supportive of my remote workflow needs.