Support took time to get going but then was okay
My experience with WFHI’s telephonic support was a bit mixed in terms of timing. It didn’t feel especially quick at first to get my questions answered, especially during the early phases of onboarding when I was trying to understand how the dialer and database worked together. It was somewhat frustrating to wait and then have to follow up on fairly basic issues. But after that initial phase, the support calls became more productive and useful. The training helped explain some of the software’s quirks, which made me more comfortable using the calling tools over time. The payment and invoicing processes were clear enough and didn’t cause me problems, so I didn’t spend much time dealing with that aspect. Overall, it was a slower start but it evened out, and I feel like with more experience the platform should become easier to use as updates roll in and I grow familiar with the workflow. So it’s not a bad service, just one that needs patience early on.