Support Took Time to Get Fully Helpful
You provided support that was generally helpful, but I found that I had to figure out several things on my own before I got a clear answer. When I reached out via telephone, the wait times were occasionally long, and sometimes the responses were basic, requiring further explanation. For example, I had to troubleshoot the database syncing myself before support guided me through a solution, which took a few calls. While I do appreciate the ongoing assistance, I believe you could improve by proactively offering more detailed guidance early on instead of leaving users to struggle initially. This would save time and reduce frustration. Despite these issues, your team was polite and reasonably responsive, which kept me engaged with the software as I learned the ropes.