Support took time but was better than expected
I started using the remote workflow software and expected the support to be quick since they advertise it as responsive. However, it actually took a bit longer than I anticipated to get fully up and running. The initial wait times on telephonic assistance were frustrating especially when I had questions about the dialer and database integration. On the upside, once I connected with support, the personnel were patient and helpful, guiding me step-by-step even though it required several calls. The sign-up and invoicing process was clear and did not add to the delays. I was surprised that automatic updates triggered changes that were not always immediately obvious, necessitating quick learning from my part. Still, the overall communication was professional and nothing was left unresolved. It just took more persistence than I’d hoped to get comfortable with the software environment. Balancing the pros and cons, I think the support does a decent job once you’re able to reach them but they could improve the initial responsiveness. This aspect surprised me because the technology seemed advanced but the human side needed more speed to fully complement that. For now, I am continuing to use the system as it ultimately meets my workflow needs.